The Social Network: Living Out Loud

Elaine Gantz Wright is a speaker, writer, and social media strategist, helping neighborhood businesses expand word-mouth-marketing exponentially–driving referrals, repeat business,  and revenue.

I saw The Social Network this weekend.  The film was entertaining, but I think it lacked the depth and  gravitas I expected— especially given the enormous impact of Facebook, the social media phenomenon that  has quite literally changed the world.

Facebook is the decade’s  Zeitgeist— a global cultural phenomenon, affecting how people share information,  communicate, build relationships, promote  businesses, live their lives, and even think.  In fact, Facebook has become so intertwined with our psyches and daily habits that many people report checking their Facebook pages before brushing their teeth or drinking their first cups of coffee. It’s a social, cultural, and behavioral force – even more than a technological one.  As NYU new media professor Clay Shirky says, “Tools don’t get socially interesting until they get technologically boring.”

In the past six years, the world has learned to live out loud.

But still, I feel the producers of The Social Network did not truly comprehend the intellectual significance of their subject matter—the social media revolution, itself.  It’s more than the story of a business success and damaged relationships.  It seems the anachronistic storytelling medium of film was not equipped to peel the social media onion with much precision.  It captured the almost cliché concepts of narcissism and greed as they relate to success. What the film neglected was a deeper exploration a whole new way of interacting and being.

I think the essential irony of the film — social misfit Zuckerberg’s inventing a whole new way of socializing was far more compelling than a seemingly endless stream depositions and legal puffery. I would love to have seen his parents and understood more about his family dynamic and his childhood relationships.

I think his story is actually just scratching the surface.  There will be so much more to Mark’s tale–past and present.   The opening and closing scenes actually captured some of Zuckerberg’s pathos, but the rest of the film seemed pretty one-dimensional—simply documenting events and allegations.

At his very core, Mark wanted to be part of something, to belong – to be loved.

And isn’t that what we all want? Facebook fills a universal human need in an increasingly impersonal world.  It’s so fascinating that Mark Zuckerberg’s  naiveté and painful awkwardness gave birth to a communication revolution.

I would even venture to say we could take that twist even further. As I studied the characterization in the film, I could not help by think of  Asperger’s Syndrome, the autism-spectrum condition which causes difficulty processing information and relating to people. His  off-the-charts intellect, arrogance, laser focus on Facebook, and his debilitating social insecurity seemed textbook.   I have read that Albert Einstein and even Bill Gates have exhibited Asberger’s indicators. This just gives more credence to BubbleLife Media CEO Jeff Farris’ theory, “Nerds rule the world.” As Mark said of his creation, “We don’t know what it will be.”  Those words apply to Facebook , his personal journey, and the burgeoning social media landscape.

What did you think of the film? Of Zuckerberg? Social media?

50 for Facebook

Elaine Gantz Wright is a speaker, writer and social media strategist, helping neighborhood businesses expand word-mouth-marketing exponentially–driving referrals, repeats and revenue.

I love working with small businesses. Their drive, energy, creativity,  spirit and commitment are remarkable–day after day after day. Working in a small business, myself, I appreciate the essential magic of clarity–that is, precisely understanding your value proposition, product and unique benefit.

That’s why I need your help. My goal is to develop the quintessential checklist of social media action items for small business. I read recently that social media is not a money problem. It’s a question of time, and I want to help businesses define social media in terms of opportunity cost. What constitutes the best use of time, engagement and conversation?

We’ll start with Facebook and move through the major platforms. Please review the list below, and add your comments–pro or con with anything I might have missed. I’ve compiled thinking from the likes of Brogan, Falls, Jantsch, and Qualman, but I am interested in your thoughts. What has worked best for your business? We want to know. In fact, I’d love to interview you about your experience. Email me at elgantz()yahoo.com.

Facebook

1.       Create Facebook business page.

2.       Calibrate wall settings  to display posts by you, all comments, and posts by friends.

3.       Monitor daily.

4.       Deliver prompt, personal response to all comments in your brand voice.

5.       Approach social media as a continuous process that requires regular attention.

6.       Content: Keep your page updated with compelling questions and fresh content?

7.       Photo :  Adding your logo as a photo to your Fan Page helps brand your Facebook Fan Page and can bring more awareness to your brand.

8.       Fan your own Fan Page and suggest it to your Friends list.

9.       Engage in conversations.

10.   Message fans regularly but not excessively  to keep prospects, customers returning to the site.

11.   Post Contests , Polls, and Surveys.

12.   Allow fans to Vote on products, events, etc.

13.   Post one-day-only specials.

14.   Promote nonprofit opportunities.

15.   Feature customers  and how-to videos.

16.   Promote submit-a-photo campaigns.

17.   Gift-card purchase promotions online.

18.   Publish product-related quizzes.

19.   Co-promote coupons with surrounding non-competing businesses.

20.   Create and invite friends to “Events.”

21.   Tag your customers in business photos.

22.   Encourage sharing: Provide free information and encourage others to share it– engaging new potential customers and tapping the power of bloggers with high readership and a large number of Fans.

23.   Offer tangible benefits to fans, such as exclusive deals and complimentary items, sneak preview, for advice that is unique to your business.

24.   Developing custom Facebook applications that are attract your target customers. For example, Static FBML (Facebook Markup Language) allows you to add custom HTML (Hyper Text Markup Language) to customize your page.

25.   Launch and test Facebook advertising campaigns.

26.   Since Facebook is set up to tie your personal profile to your business page, update the privacy settings on your personal profile to ensure you don’t have any potentially embarrassing content visible to business contacts?

27.   Use Facebook tabs to add more content to your Fan Page. Changing these settings by checking or un-checking a box on the Edit Page section of your Facebook Fan Page.

28.   Events: Let your fans know about upcoming promotions, sales and other events.

29.   Links: Make it easy for users to see your business’s main website, partner business, newsletters, nonprofit association or other value-added information.

30.   Images: Visuals are at the top of the online interest pyramid.   Showcase products, tout events, and highlight customers.

31.   Reviews: Encourage fans to leave reviews about your business. This can be a good tool to interact with your customers and hear honest feedback. Monitor this closely and respond immediately to any negative feedback.

32.   About :  Provide useful information to describe your mission and who you are. List other ways people can connect with you (main website, blog, and social profiles you maintain).

33.   Video: Appealing videos can really help keep your content fresh and interesting so Fans will come back to your page and share your content/brand.

34.   Display exclusive discounts to your Facebook Fans in tabs.

35.   Provide helpful information about topics that are on the mind of your ideal customer. Include intriguing details about your products or services, but don’t get too “salesy.”

36.   RSS (really simple syndication) feeds from your Blog(s) and Twitter® account—automatically inserting the content from your blog posts and tweets into your Facebook page.

37.   Constant activity on your Facebook page to help your Fan Page rank higher in organic search engine results.

38.   Vary Content.

39.   Post Facebook stream widget on website.

40.   Create an internal (staff) blogging/social media policy.

41.   Make friend suggestions on behalf of new members.

42.   Fine-tune you email notification settings to manage inquiries and comments on the go.

43.   Advertise inside social games.

44.   Put your name on virtual goods.

45.   Launch your own branded game.

46.   Sell (or allow customers to earn) Facebook Credits (the social network’s virtual currency) as gift cards at brick-and-mortar stores.

47.   Gain exposure through Facebook’s new “Like” page browser. Likely to be part of the on-boarding process for new readers.

48.   Facebook-first product reveals—2011 Explorer. And new product creation—Vitamin Water.

49.   Corporate e-commerce —  Disney pre-sales of Toy Story 3 tickets and Mark by Avon product sales.

50.   Cause marketing – such as Kohl’s Cares Facebook initiative to give away $10 million to 20 schools; nearly 2 million Facebookers voted for their schools.

Share your thoughts. . .

6 Ways to Make Your Neighborhood Your Business

Elaine Gantz Wright is a speaker, writer and social media strategist, helping neighborhood businesses expand word-mouth-marketing exponentially–driving referrals, repeats and revenue.

It’s ironic to consider how we have come full-circle –from the vast global frontiers of the wild and woolly worldwide web to the intimacy and personalization of going local.  Does this mean the bloom is off the rose for our passionate love affair with the cavernous, impersonal box store on the edge of town? Are we heading back the personal service of Mr. Drucker the general store? Can’t help but thinking of Dorothy’s iconic line –“If I ever go looking for my heart’s desire again, I won’t look any further than my own backyard; because if it isn’t there, I never really lost it to begin with.”

As we return to our own backyards, we have a remarkable opportunity to use the newest communication tools to create this new personalized customer relationship. It’s time to put the social in social media– in a way that produces tangible results for neighborhood businesses and independent merchants. Here a six things you should do right now:

1. Build an organic online hub – a socially empowered website
Your website is more than just a static online brochure. It is the center of your customer-generating universe. Think about its connections and ability to attract and refer. Incorporate a blog, social widgets, easily sharable content, compelling visuals, video, clear calls-to-action, contact forms, site analytics, best-practice search engine optimization (SEO), links to your social media profiles—and a fresh, updated design.

2. Create your business’ awareness and revenue generating social ecosystem.

Create and energize three branded platforms: Facebook, Twitter, Gowalla — and depending on your business, your choice of YouTube, LinkedIn or Flickr. Manage , monitor, engage, and respond. Learn the basics about using Facebook —creating pages, managing privacy, encouraging conversation, posting, creating quizzes, inviting fans, messaging fans, promoting the page, etc. If you don’t do anything else, think of this as your golden triad:

  • Facebook
  • Blog (Subscription/email)
  • Multi-Media (in-store and online – video, audio, photography, print)

3. If you have an email list, optimize, segment, and grow it.
And if you don’t, start it today. Think of your email address as direct path to your prospect or customer—another essential ingredient in your social media marketing mix. It’s your own CRM (Customer Relationship Management System)—a customer “intelligence base” that you can use to segment, target, and attract—in conjunction with your website and social media platforms.

4. Frame an integrated promotion plan

Create promotion in-store and online promotions and associated materials to capture prospect and customer email addresses, as well as drive Facebook engagement and You Tube, Flickr and/or Linked In participation. Leverage this affinity, along with email campaigns, to help increase repeat business and referrals through:
• Special, private events
• Quizzes
• Contests
• Polls
• Voting
• One-day-only specials
• Cause marketing opportunities
• Customer spotlight and how-to videos
• Submit-a-photo campaigns
• Gift-card purchase
• Co-promotion coupons with surrounding non-competing businesses

5. Train your customer/client –facing staff.

It all begins and ends with outrageously good customer service. Make talking about Facebook a priority. Make it part of your customer banter and in-person relationships. Work from the inside out; make the social media message more social, and watch the referrals flow. Coach your staff on how to manage your business’ presence enterprise-wide in an authentic, human and engaging way.

6. Claim Your Business of Google

This will instantly improve your Google search listings, and/or locate you on Google Maps, which gives help make finding you much easier—on and offline. Next, you may want to consider a listing on Yelp (primarily restaurants, but now expanding to travel, leisure and entertainment). You might even consider placing posts and/or ads in Craigslist, so that people seeking out your services on that site would know how to find your physical location.

Do you have a question about neighborhood marketing?