Self-Actualization 101: Unravelling “The Four Agreements”

Humans hardly know what they want, how they want it, or when they want it.” 
― don Miguel Ruiz

I admit it. I am a personal development nerd. Perhaps, it’s because I am still searching for the best version of myself and my life ― as well as a way to heal from the experiences that have (gratefully) led me to this moment in time. But, with each new nuance of enlightenment comes another level of responsibility.

Lately, I have been thinking about the “The Four Agreements.” If you have not read don Miguel Ruiz’s multi-layered, yet elegantly simple work of modern philosophy, I urge you to grab your copy immediately. It’s more than “a great deal” on Amazon Prime Day. It will utterly transform the way you see your life ― and live it. This platform gives you a fresher, healthier way to engage in relationships, activities and even difficult encounters. It’s another installment in my continuing #InsideJob series.

The real challenge is practicing them in a disciplined away ― basting your brain in profound yet practical consciousness until it becomes second nature.  Perhaps, that’s why all Four Agreements are so appealing. In a way, they are a practical guide to peace. I am just going to take each one, summarize it and then, briefly provide an action item. Pretty sensible, right? Try them out, and let me know what happens. (We’ll start with the first two in this post.)

Agreement 1: Be impeccable with your word. 

Speak with integrity. Say only what you mean. Avoid using your word to speak against yourself or to gossip about others. Use the power of your word in the direction of truth and love.

I think this means consciously aligning your words with your truth and heart. Your words are your power to create ― and they are an extension of your divine energy.  Choose them carefully, because they can manifest your reality before you know it. They can also deplete, diminish, discount and sabotage. So, be mindful in every moment ― “one mindfully in the moment,” as we say in Dialectical Behavioral Therapy (DBT). Yet, this is easier said than done ― especially when you consider Dr. Joe Dispenza’s observation in “Breaking the Habit of Being Yourself”:

Even when we engage our conscious minds, they comprise only about 5% of who we are. The     other 95% is a composition of our subconscious minds ― our habits and behaviors that have been deeply programmed on our mental hard drives throughout our lives.

In other words, it takes work. We may all need to spend some quality time in #BrainBootcamp, but the glorious payoff is the confidence to take full responsibility for your actions. Release any element of judgment or blame by speaking from this authentic place of kindness, love and truth. Wow, wouldn’t that make a difference in our divided world?

ACTION ITEM: Pay attention to the actual words you use today ― and those other people say to you. They are potent messengers. For instance, what is your default when you respond to a compliment? What words do you say? Do you express a desire by planting yourself firmly and saying, “I need . . .”  How does that feel?  How comfortable do you feel asking a question in a meeting or open forum? Become aware of your own inner dialogue (or that pesky inner  critic) ― how you speak to yourself. I know I find myself saying things like, “Goofball, why did you do that?”  That’s not helpful. Rewiring, Will Robinson! Write them down, and then consider how you can turn them around to produce a more positive result.

Agreement 2: Don’t take anything personally. 

This one is the game changer for me, but then, as an over-functioner from way back, I tend to be far too focused on what other people are doing, saying or thinking.  It’s all about understanding how to set healthy boundaries.  But, here’s the deal ― nothing other people do is because of you. Period. What someone says and does is simply a projection of his or her own reality. Ruiz says, “All people live in their own dream, in their own mind.” It’s not your version of the world. What’s worse, taking things personally makes you ripe for abuse and pain. When you are impervious to the opinions and actions of others, you take back your power, escape needless suffering and find peace on your own terms. Love that.

ACTION ITEM: Make a list of people who seem to “push your buttons.” Notice where you end and where the other person begins in any given conversation. You do not need to take another person’s bad behavior personally. You may notice an emotional impact, but you are free to choose whether to continue engaging or not. Knowing it is not about you is incredibly freeing.

The trauma other folks express goes far deeper than the current interaction with you. However, even though the behavior is not about you, your reaction to it may have something to teach you about you. What is it triggering? What wounds are you activating in you subconsciously? Ruiz says, “You are never responsible for the actions of others; you are only responsible for you.”  What a productive way to contextualize difficult folks in your life.

The first two are magic. Love them so much.  Next post will look at the other two. Can’t wait! Stay tuned. 

The Rest of the Story

scrabble-wordsWhen I speak to groups or clients ― I like to describe myself as a translator of sorts.  I interpret a need or message for a specific audience. I help make that high-voltage connection that triggers the response or behavior desired.

In our first installment, we covered components one and two of the high-octane story or appeal:

  • The Pain
  • The Problem

And to review ― we structure the story intentionally to address all key information receptors/processors in the brain ― the emotional, logical and habitual brain circuitry. After all, we learned from Dr. Joe Dispenza in Breaking the Habit of Being Yourself that “our conscious minds comprise only about 5% of who we are. The other 95% is a composition of our subconscious minds ― our habits and behaviors that have been deeply programmed on our mental hard drives throughout our lives.”

Next, let’s tackle the elephant in the room. The Solution.

I always start with the questions. How are you changing or improving lives like the one featured in the appeal? How are you delivering differentiated value? How are you uniquely positioned to effectively deliver this solution and make a measurable impact? What will happen if you don’t act?

Begin with the specific and broaden to a vision of scalability that can happen only with the donor’s involvement. It’s not “we.” It’s “us.” Involve the donor or customer in the solution. As an example, here’s a story about an organization* that provides medications to isolated, under-served communities worldwide:

“Our mission of providing essential medicines to those in the remotest locations around the world is very personal to me,” says Sam Doe, president and CEO of [Organization Name]. “Born in Thailand, I contracted polio as a child and lived in an orphanage until I was adopted by a family from the U.S. at age eleven.” 

Now, Sam wakes up each morning in America and pulls on his full-length leg braces — a daily reminder that he did not receive the polio vaccine as a boy. “On the bright side,” Sam teases, “since my shoes are attached to the braces, I never have to look for them.”

Last year alone, [Organization Name] delivered enough medicines and supplies to treat more than 25 million girls and boys in desperate need around the world. More important to Doe, each treatment represents one face, one child and one life — one more son, daughter, sister or brother who is receiving healing, health and hope.

With your help, suffering cannot prevail.

[*Where appropriate, I have changed names to protect client confidentiality.]

So, we have set the stage with the possible. We’ve created the case. What’s next? Now, it’s time for the climax of our story.  As Samuel Goldwyn said, “We want a story that starts out with an earthquake and works its way up to a climax.”

OLG_visionThe Ask

This is Fundraising or Sales 101. The whole letter or email is moving toward this pinnacle ― building on the “Why you, why now, why here?”  And this is often the place we falter in writing these critical communications. We forget to ask ― and do so directly.  We paint the picture and talk about what we do ― but this is where we drive it home.

Web/Digital Example from the University of Dallas:

JOIN US ON OUR LADY’S JOURNEY

The Shrine of Our Lady of Guadalupe is a special space on the University of Dallas campus devoted to our Blessed Mother Mary. Conceived as a sanctuary for students, alumni, faculty, staff and the community, it serves as place to meditate, worship, reflect, breathe and be — amid the chaos and commotion of Dallas/Fort Worth, the fourth largest metropolitan area in the nation. 

Situated atop one of the highest observation points in the Metroplex, the Shrine also incorporates the ancient, treasured stone of Tepeyac ― positioning UD among the globe’s most significant sacred locations for the Catholic community. Inspired by Our Lady of Guadalupe’s story as patroness of the Americas, we look forward to finishing the permanent grotto, fulfilling the vision of the Class of 1997 ―and completing the campus’ miraculous spiritual destination.

SHARE THE STORY OF THE SHRINE AND UD <links>

  • Explore a Shrine and Synchronicity: Our Lady of Guadalupe and the University of Dallas
  • Experience the Creation of a Shrine: The Art of Faith: 
  • Marvel at the Miracles of the Madonna: The Science of Faith: 

Support the Shrine and Learn More<Link to info signup and giving.>

There will always be a place to pause— and a candle to light . . .


Only one final installment remains in the story of the story. Take a deep breath and stay tuned.

If you’d like to learn more, sign up on my website. I would be honored to review one of your appeals, as well.  It’s all about maximizing your appeal. It all starts with the story one.

Emotional Intelligence

JP_BrainIt seems so simple.

Our thoughts create our reality. Research tells us our brains are constantly changing, evolving and reconfiguring in response to our environments and every new nugget of data we encounter.  But, how many of us really pay attention to our thoughts ― every single notion swirling around in that molten miasma of emotions, desires and unconscious habits?  Well,  Dr. Joe Dispenza is answering that question, and he says we can actually rewire our brains to create whatever we want ― out of our own primordial stew.

Nerve cells that fire together wire together, “ Dispenza says.

So lately, I’ve been thinking about this perplexing cerebral frontier in the context of marketing. Dispenza confirms what I learned more than 20 years ago when I did some work for an innovative boutique market research firm called Addison Marketing Group.  It all starts with basic anatomy ― we have three brains:

  • Neocortex ― the newest, most evolved brain. It is walnut-shaped and governs conscious awareness, cognition, problem-solving, language and information gathering. It is the brain’s CEO.
  • Limbic Brain ― the emotional brain. The size of a lemon, it controls functions related to anger, happiness, fear, as well as memories ― and regulates internal chemical order.
  • Reptilian Brain or Cerebellum ― the oldest brain. It maintains habits and holds the seat of the subconscious mind.

Here’s the rub ― each one of these brains communicates using a very different language.  Understanding how they function can definitely inform our approaches to building effective marketing strategies ― not to mention enhance our mental health and happiness.

Though I was introduced to the concept of “Whole-Brain Marketing” many years ago, it’s resonated with me throughout my career ― and produced consistently powerful results. The idea is this:

  • Lead with a compelling message to trigger an emotion, such as a pain point . . . (Like: Is the Hassle of Finding Leads Wearing You Out?  (or) When her nightmare becomes her reality . . .
  • Follow with logical reasons to act/buy
  • Provide an easy, comfortable way to conduct the transaction

This sequence addresses the neocortex, the limbic brain and reptilian circuitry. The challenge is in identifying the appropriate subconscious messages ― and the execution, of course.

The alchemy of message creation and testing becomes even more complex when you consider Dispenza’s revelation that even when we do engage our conscious minds, they comprise only about 5% of who we are. The other 95% is a composition of our subconscious minds ― our habits and behaviors that have been deeply programmed on our mental hard drives throughout our lives. In fact, behavioral economist George Lowenstein confirms “our subconscious explains our consumer behavior better than our conscious. 90 percent of all purchasing decisions are not made consciously.”

If people aren’t aware of their own truth, shouldn’t we question the veracity of any traditional polling of market research? We are all making choices and decisions, but we really don’t know why. It’s sobering. Certainly, we are all driven by unconscious motivations to varying degrees ― unless we have done lots of therapy or meditative work.

That’s why mindfulness is so important. Mindfulness is the process of actively noticing new things — putting ourselves in the present moment and taking responsibility for our reactions.  This gives us room to respond. It’s the ancillary judgments we bring to the “party” or a situation that cause us pain, anxiety and suffering.

Practices such as meditation and quantum healing can begin to tap into the vast 95% ― so we can become clearer about who we are and what we want. Dispenza says that’s how we change our brains ― and the world. It’s how we start rewiring our minds to be at peace with ourselves ― and then, every relationship in our sphere becomes more peaceful, expansive and loving.

It’s an #insidejob.  Are your marketing mindfulness?

Bedazzle Your Audience with the 5 Cs

“If you know your character’s thoughts, the proper vocal and bodily expressions will naturally follow.”  – Constantin Stanislavski

diamondSeveral years ago, I wrote about the 4 Cs of communication. Today, I am reposting the blog but adding a fifth important C― Consciousness. Remembering the 5 Cs can help us build a multi-dimensional clutter-cutting content communication plan.

Consciousness – Much has been written about the importance of staying present. This applies to your personal world and the message you are building.  In many cases, this involves hard work to find the clarity and sense of authenticity about who you are and what you really want to create ― without getting derailed by distraction and fear.  We are a culture of distractions.  From texting while driving to divorce, the evidence is irrefutable. Humans  have difficulty staying in the moment. Add to that the powerful concepts of quantum theory, and the challenge magnifies. Dr. Joe Dispenza states in his provocative book, “Breaking the Habit of Being Yourself,” “In the present, all potentials exist simultaneously in the field. When we stay present, when we are ‘in the moment,’ we can move beyond space and time, and we can make any one of those potentials a reality.” When we are mired in the past, however, none of those new potentials exist.”  Now, that is some high-octane content!

Content – Share only the highest quality content. Whether email, website, blog, whitepaper or app, make it sizzle. Consider experimenting with video on your website.  Use your Smartphone. You do not need to be Steven Spielberg. Try mobile apps, webinars, or even a luscious, visual feast on Pinterest. Feature video testimonials from customers, employees, partners, or even vendors. Fundamentally, social media is about telling stories—those tantalizing tidbits of truth that trigger action.  But the real challenge is this: “The medium is (still) the message,” as Marshall McLuhan said more than a half century ago.   How we interact with content can be just as (if not more) meaningful than the content itself.  That is why we need to me crystal clear about who we are, what we stand for, and what we are communicating to our audiences.

Community – Social media gives you the power to spread information quickly. But the irony here is that you have to let go. “Let it be,” as a wise dude once said. You don’t have to vet and control ever single word or comment.  Granted, issuing calls to action online on social media platforms can spark viral campaigns rapidly, economically, and effectively– but it’s often serendipity.  And, how cool is that? As NYU new media professor Clay Shirky observes, “Now, many can talk to many, as opposed to one talking to one — or one talking to many.” The chain reaction that results can be potent and powerful. We need to pay attention.

Culture – Just as everyone in a healthy organization is a salesperson, everyone in your enterprise should exercise a social media voice.  Weave the behavior into the communications fabric and expectation of your operation. It’s all part of outrageously good customer service, anyway. Make engaging on Facebook about your products the norm – rather than the exception. Make promotions and projecting personality a priority – in your store, via text, online and everywhere.  Make it part of your customer banter and all your in-person relationships. Work from the inside out. Hey, put the social in social media, and watch the referrals flow. Coach your staff to manage your business’ presence in an authentic and personal way online. Employees are built-in ambassadors. Give them guidelines. Train them–and deploy them first!

Character – Finally, social media is your opportunity to put a face on your organization and to humanize your brand.  Optimize your own, unique corporate back story. Transparency is a powerful differentiator, my friend—in addition to being highly seductive in our post-modern, reality-TV-obsessed world.   Think about ways to make the private public. This is the new “intimacy of commerce” that will effectively distract, attract and embrace your audience. As Constantin Stanislavski, the great acting coach once said, “If you know your character’s thoughts, the proper vocal and bodily expressions will naturally follow.”

Ready for your close-up?